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Glenfarclas Experiences Improved Communication & Reduced Downtime

Written by ANT Telecom | May 8, 2017 3:34:00 PM

Advanced radio technology rolled out across manufacturing site.

Automated communications specialist, ANT Telecom is working with multi award winning distillery, Glenfarclas to provide its site with advanced digital radios and an automated alarm system to help improve communication for all of its employees and reduce plant downtime.


A family owned Scottish whisky company, Glenfarclas has been operating for 181 years, and produces about 3.5 million litres of alcohol a year. Six generations of the same family have run the company since it first was established; the original traditional method of making the whisky remains at the core of the business.

Prior to working with ANT Telecom, Glenfarclas did not have any means to communicate with their mobile staff due to poor mobile reception around the distillery. Staff were physically walking the premises to find individuals when they were needed to distribute messages or engage with colleagues, which wasn’t an efficient use of time. Moreover, with the distillery producing 6,000 litres of waste an hour, any out of hours downtime with their incumbent effluent system would have a significant financial impact.

Callum Fraser, Production Manager at Glenfarclas comments: “We didn’t set out to look for a communications solution. However, during a chance meeting with ANT Telecom it became very clear to me how a digital radio solution could improve mobile communication and add tangible value to the business by improving our efficiency and save us time and money.”

The ANT Telecom digital radio solution included a small number of handsets and an alarm module that integrated with their effluent plant system that would trigger alarms if there was a fault, notifying the dedicated on call staff member and enabling the issue to be quickly addressed. Importantly, the whole solution could be delivered quickly and cost effectively without putting too much strain on Glenfarclas resources. 

Callum adds: “Not only are the radios saving staff valuable time and increasing productivity, as a result of a reduction in any downtime, the system could save a significant amount of money. Whereas previously, it could take us days to get fully back up and running and we’d have to use more chemicals, more electricity and more manpower in order to recover from the backlog, now any incident is identified almost instantaneously and can be investigated and rectified as rapidly as possible. Since implementation, we have had two incidents where the ANT solution has enabled us to rapidly intervene, which means that it has effectively already paid for itself.”

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Topics: Mobility Solutions, Critical Alarm Management, Digital Radio

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