Business privacy policy

This privacy policy sets out how ANT Telecom uses and protects any information that you give ANT Telecom.

ANT Telecom is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

ANT Telecom may change this policy from time to time and update this page. You should occasionally check this page to ensure that you are happy with any changes. This policy is effective from 24/05/2018.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address, phone numbers
  • demographic information such as postcode, preferences and interests
  • other information relevant to fulfilling customer contracts or our products services

How do we collect information from you?

There are a number of different ways that we can collect information about you.  This could include;

  • By you filling in a form on our website to download further information
  • By you requesting further information about our products and services
  • By purchasing products and services
  • Research through social media and telephone enquiries

What we do with the information we gather
The information that we collect from you is exclusively for ANT Telecom use only.  We are mindful to keep a fair balance between the personal privacy and ensuring you obtain full value from the services we provide, whilst ensuring we comply with General Data Protection Regulation (GDPR).

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers, quarterly newsletter or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind by either updating your email preferences or if you no longer wish to receive further marketing information you can unsubscribe altogether.  You can find both links detailed at the end of each email.  

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

What are your rights?

Under the terms of GDPR, you may request details of personal information which we hold about you.  If you would like a copy of the information held on you please write to Data Controller, ANT Telecom, Swift House, Peregrine Business Park, Gomm Road, High Wycombe, Bucks HP13 7DL.

We will attempt to respond to any such written requests as soon as reasonably practicable and in any event within the statutory time-limits which is one month in the case of requests for general information.  We will be able to respond quicker to smaller more detailed requests for information.

You have the right to request your preference in how you receive communications from us and also to opt out of receiving types of communications from us.

You may also request data to be erased by writing to the data controller who will assess your request and advise you whether it can be fulfilled.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Children and Privacy

Our websites do not target and are not intended to attract children under the age of 15. ANT Telecom does not knowingly solicit personal information from children under the age of 15 or send them requests for personal information.

Disclosure of Information

In addition to these safeguards, your personal data is protected by the GDPR 2018.  This provides amongst other things that the data we hold about you will be processed lawfully and fairly.  It will be accurate, relevant and not excessive. The information will be kept up to date, where necessary, and not retained for longer than is necessary. It will be kept securely to prevent unauthorised access by other people.

Cookies
By accessing and using our websites or other services, you are agreeing to the terms of this policy and our privacy policy. Please do read this cookie policy and our privacy policy carefully so you know what we are doing with your information.

We may update this cookie policy from time to time and will post any changes on our website at www.anttelecom.co.uk  so it's a good idea to come back occasionally and read through it again. This cookie policy was last updated on 24 May 2018.

What are cookies?
Cookies are small files of letters and numbers. These files are either stored in the memory of your computer or other device such as mobile phones or tablet devices (these cookies are generally known as session cookies) or are placed on the hard drive of your device (generally known as persistent cookies).

Cookies are created when you visit a website or other service that uses cookies. Cookies are commonly used to help the user's browsing experience and provide more information about the user's experience and interests. This information is generally used to make content, services and advertising more relevant and useful during future visits.

For more details about cookies and details of how to delete and disable cookies you can visit www.aboutcookies.org and also see our section on more information and turning cookies off below.

How does ANT use cookies?
Our website uses cookies to distinguish you from other users of our services and to provide increased functionality when you are using our services. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites and our services.  

Unless you have adjusted your browser settings (where possible) to refuse cookies, our systems will issue cookies as soon you visit our websites or access other services. If you have switched off cookies then some of the functionality of our services may not be available to you.

What cookies are on the ANT website?

ANT Telecom only use Google Analytical and Hubspot cookies.

Analytical cookies allow us to recognise and to count the number of visitors to our website, to see how visitors move around the website when they are using it and to record which content viewers view and are interested in. This helps us to determine how frequently particular pages and advertisements are visited and to determine the most popular areas of our website and/or services. This helps us to improve the service which we offer to you by helping us make sure our users are finding the information they are looking for, by providing anonymised demographic data to third parties in order to target advertising more appropriately to you, and by tracking the success of advertising campaigns on our website.

Google Analytics
Our websites use Google Analytics Premium, a web analytics tool provided by Google Ireland Limited ("Google"). Google Analytics Premium uses cookies to help the website analyse how users use the website. The information generated by the cookies about your use of the website and your current IP-address will be transmitted by your browser and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity and provide us with other services relating to website activity and internet usage. The IP address collected through Google Analytics will not be associated with any other data held by Google.

Hubspot

HubSpot uses browser cookies to track visitors on our website. Each time you visit our website, HubSpot will check for the presence of an existing tracking cookie. If one does not exist, HubSpot uses a unique cookie and will log every page that you visit moving forward.

The ANT Telecom website will only install cookies with your permission.  Below are a list of cookies used:

_utma
This cookie helps us determine the number of unique visitors to our website. You may reject or delete these cookies by downloading and installing the Google Analytics Opt-out Browser Add-on available here.

_utmz
This cookie helps us determine the referral method for people visiting our website. This helps us to analyse the traffic arriving at our website and to determine which are the most popular routes (e.g. direct, search engine search, email link).

_utmb
We use this Google Analytics cookie to help us to record the length of individual sessions from our users on our website. Each time you move to a new page within our website within 30 minutes of arriving the cookie updates so that we know that you are still actively using our website within a single session.

_utmc
Similar to _utmb, we use this Google Analytics cookie to help us record the length of individual sessions on our website.__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies. 
(Expires: 2 years)

__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.
(Expires: 2 years)

__hs_testcookie
This cookie is used to test whether the visitor has support for cookies enabled. 
(Expires: Session cookie)

hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.
(Expires: Session cookie

hs_lang_switcher_choice
This cookie is used to consistently redirect visitors to the language version of a page in the language they’ve selected on this top-level private domain in the past (if such a language version exists).

<id>_key
When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.   

hs-messages-is-open (TTL 30 minutes)
This cookie is used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity

hs-messages-hide-welcome-message (TTL 1 day)  

When you dismiss the welcome message in your messages tool, a cookie is set to prevent it from appearing again for one day.

__hstc
The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
(Expires: 2 years) 

hubspotutk
This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.
(Expires: 10 years) 

__hssc
This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 
(Expires: 30 min) 

__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
(Expires: None. Session cookie) 

messagesUtk
This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.