Welcome to the latest edition of ANT Telecom's quarterly newsletter.
This issue showcases a range of topics, from the importance of telephony and business continuity, real time location systems to Digital Mobile Radio (DMR). The importance of replacing dated communication technology can too often be overlooked, when in fact to improve service and make efficiencies companies must examine not only their communication devices but their overall communication strategy.
At ANT we are passionate about finding the right solution for each of our individual clients.
We take pride in the range of solutions we provide and the partners that we work with. For example, DMR - a relatively new offering - allows greater coverage with less infrastructure, fewer points of failure, more reliability and better quality of service within the right setting.
When recommending a solution it really does come down to the individual requirements of the teams that are going to be using the technology and the business needs. Every project and every business is different; therefore we closely examine a company's business needs to establish the best options for each scenario. By establishing a user 'wish list', we can marry these to the business requirements and ensure that the solution delivered meets both the practical, logistical and day-to-day needs as well as providing a future-proof communication strategy.
Companies should look for this type of consultative approach from any telecommunications provider. Most companies would benefit from a review of their communication devices and strategy, to see if new technology may actually be of benefit to them. Allowing this time to talk to and develop our customers, means that we enjoy long lasting relationships that continue to deliver solid ROI.
I hope you enjoy this issue!
Niall Roberts, Area Sales Manager
Chris Potts, Marketing Director at ANT Telecom, examines the impact that a loss of telephone services can have on a company and how telephony can play a major role in delivering efficiency, productivity and customer loyalty. But if companies are to deliver the promise of unified communications, telephony must be integrated into companies' data networks and business continuity plans, rather than the languishing as the poor relation of IT strategy.
Maintaining business continuity is widely acknowledged as a priority for all professional organisations. In the digital age, where business communications are carried out across a variety of channels, the dependability of a company's telecommunications infrastructure is vital to its long-term well-being. As a consequence, the ongoing development and implementation of Disaster Recovery plans that prepare companies for unexpected technical failure are both important and commonplace.
But does corporate attention on Disaster Recovery place a disproportionate focus on IT resilience and maintaining the data network? With the telephone still regarded as the primary business communication tool, why is it that many companies still fail to integrate telephony into their Disaster Recovery plans? The financial and operational implications of telephone outage on business performance are huge. Conversely, the integration of leading-edge telephony systems into companies' wider data networks not only offers major efficiency and productivity gains, it is also simple to implement and highly cost-effective.
Building redundancy and resilience into your telephony system is therefore critical. That way, if the unexpected happens or disaster strikes, your IT department is off the hook - but your phones don't have to be.
Chris Potts, Marketing Director, ANT Telecom, explores how videoconferencing can help organisations meet their strategic objectives in a changing business environment.
The rapid increase in remote working continues to shape the business landscape. As technological advances provide innovative new ways to connect and support an increasingly mobile workforce, the trend towards homeworking is gathering pace. In England and Wales alone, more than 10% of people now work remotely. Business leaders predict that in the next decade over half of all employees will work from home. This developing trend, along with the proliferation of mobile, social and digital media providing instant communication opportunities, has become a catalyst for an increased uptake in leading-edge videoconferencing technologies as companies seek new ways to optimise their mobile workforce.
Videoconferencing is emerging as a highly valuable channel of business communication. Once regarded as a luxury reserved for senior management and requiring expensive, high-end videoconferencing suites, developments in technology are making communication via video accessible to employees throughout any organisation – irrespective of