The expertise within its help desk and engineer team is paramount for ANT Telecom and it prides itself on the level of service it offers customers during the implementation stage and after they have gone live with one of its solutions.
ANT Telecom’s approach is to spend time to understand its customers’ businesses and objectives and find ways to improve their performance using technology in a smart way to create a solution that works for them. As such staff on the help desk and within the engineering team become an advisor to the customer and are trained to be specialists within the below areas:
- • IP DECT and Paging including Lone Worker technology
- • GSM Lone Worker Solutions
- • Industrial Wireless LAN technology and Asset Tracking
- • Traditional and IP Telephony solutions
- • Unified Messaging Applications
- • Voice Recording solutions
Whether it’s by phone, email or face-to-face, ANT Telecom wants to ensure its customer service is second to none by ensuring consistent, open dialogue with customers. The help desk aims to resolve issues early but work closely with the engineer team, should further support via a visit to the customer site be needed.
Salman Khan recently joined ANT Telecom as a Support Desk Engineer on the help desk and chose the company due to the scope of the role: “I have six years experience of working in the Telecom’s sector and the range of different systems ANT uses, and the training that is offered really appealed to me. The help desk works closely with the engineer team and the level of integration we have with them ensures we can respond quickly to customer queries. After my initial training phase on the help desk, I will be accompanying senior service and implementation engineers on site visits before I take over sole responsibility for customer projects, which I’m really looking forward to.”
Klaus Allion, Managing Director at ANT Telecom comments: “We like to welcome ambitious individuals and Salman is a great addition to our highly experienced team. As a company, we want our employees to progress their responsibilities to be able to influence and shape ANT Telecom’s strategy for the future, and at the heart of that is the level of service and support we give to our customers.”